1. What this covers
This policy explains what information Newell Digital collects through the Red's Recipe Manager hosted service and this website, how it is used, and the choices you have. It applies to the customers who subscribe to the service and to visitors of this website.
2. Information we collect
- Account and contact information, such as the name, business name, and email address used to set up and manage your service.
- Recipe content and related material you provide or that we load for you, which is stored in your instance.
- Basic usage and support records, such as messages you send us and records needed to operate and troubleshoot the service.
The website itself does not require an account to browse.
3. How we use it
- To set up, provide, host, back up, and maintain your service.
- To respond to your support requests.
- To process your subscription payment through our payment provider.
- To communicate with you about your service, including changes that affect it.
We do not sell your information.
4. Payment processing
Subscription payments are processed by Stripe, which acts as the merchant of record and handles billing and sales tax. Payment card details are handled by Stripe, not stored by Newell Digital. Stripe's own privacy terms apply to the information it collects.
5. Hosting and data location
Your instance and its data are hosted with a reputable cloud provider in the United States. Data is backed up as part of the service so it can be restored if needed.
6. Data retention
Your data is retained while your service is active. After cancellation, your data is kept for 90 days and then deleted, unless you request earlier deletion. If you return within 90 days, your instance is restored with your data. You may request a recipe export at cancellation.
7. Your choices
You may request a copy of your recipe data, or its deletion, by contacting us. Because your instance is managed for you, we will verify requests with the account owner before acting on them.
8. Changes to this policy
This policy may be updated over time. Material changes will be communicated to active customers.
9. Contact
Questions or requests: info@newelldigital.com.