Support Policy

Effective date: September 27, 2026 · Applies to the Red's Recipe Manager hosted service

What's included

Every subscription includes:

Hosting, backups, security updates, and app updates
Instance setup, the first admin account, and one training session
Unlimited users and devices

Getting support

Support is provided by email: info@newelldigital.com

Support covers:

Questions about how features work
Problems reaching or using your instance
Admin password resets on request
Defects in documented features

Support does not cover:

Your own network, wifi, tablets, or computers
Staff training after the first session
Recipe content accuracy
Third-party services you connect using your own accounts or keys

Response times

Initial response target: 3 business days (Monday through Friday, US Eastern time)
Support hours: business days, Monday through Friday, US Eastern time

Hosting and backups

Newell Digital hosts and manages one private instance per restaurant business
Backups, security updates, and app updates are handled for you
You are responsible for your user accounts, staff password resets, and recipe content

Recipe conversion

Loading your existing recipes is an optional paid service. See the recipe conversion page. Loaded recipes are provided for your review, and you are responsible for confirming their accuracy before relying on them.

Cancellation and data

Service ends at the end of your paid period
Your data is kept for 90 days after cancellation and then deleted
You may request earlier deletion, or a recipe export, at cancellation
If you return within 90 days, your instance is restored with your data